Terms, refunds and privacy
What you are buying
A prepaid mobile data plan delivered as an eSIM. It has a fixed data allowance and a fixed number of days, shown before you pay. It does not renew. Unless a plan says otherwise it does not include a phone number, calls or SMS.
You need a phone that supports eSIM and is not locked to a carrier. Checking that is your job before you buy.
Delivery
Your eSIM is shown on your order page once payment is confirmed, and emailed if you gave an address. Card payments are confirmed by the card processor and the main cryptocurrencies by their network, both automatically. Mobile wallet payments and Bank Transfers, and a few coins marked at checkout, are confirmed by us after we see the money, which can take a few hours.
Your order number opens your order page. Anyone who has the number can see the QR code, so keep it to yourself.
Refunds
If an eSIM cannot be installed or never connects, and no data has been used, write to [email protected] with your order number. We will replace it or refund you by the method you paid with.
We cannot refund an eSIM that has been installed or has used data, a plan bought for the wrong country, or a phone that turned out not to support eSIM. Crypto refunds are sent as the same coin, at the amount you paid, less the network fee.
Fair use
Speeds and coverage depend on the local networks and are not guaranteed. Unlimited and daily plans may be slowed after heavy use. You are responsible for following the law where you use the eSIM. It may not be used for fraud, harassment, or anything else unlawful, and a plan used that way can be cut off without refund.
Privacy: what we keep
We do not ask for your name, ID, address or phone number, and there are no accounts.
Card payments are taken by an outside card processor on its own page. It sees your card, needs an email address for its receipt, and may ask new customers to confirm their identity under its own rules. We never see your card details or anything you show the processor; we are only told that the payment arrived.
- Email, only if you give one (card payments need one), to send your order number and your eSIM. It is wiped 90 Days after the order.
- The eSIM install details, so you can reopen your order page. Wiped after 90 Days.
- The plan, price, payment method and payment reference (a transaction ID or blockchain hash), kept for our accounts.
Your IP address is not saved with your order. To stop abuse, the site keeps a scrambled counter of how many orders and lookups came from one network address; it is deleted within the hour, uses a key that changes daily, and cannot be linked to an order.
This site sets one cookie that remembers your currency and one that protects the checkout form. It uses no analytics, no advertising trackers, and loads nothing from third-party servers. The card payment page, if you choose to pay by card, belongs to the card processor and follows its privacy policy.
The mobile networks that carry your data see what every network sees for every phone: the device's hardware ID and roughly where it is. We do not receive that information. Mobile wallet payments and Bank Transfers show us the sender name your provider attaches; public blockchains show the paying address.